jl25 Casino — Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jl25 ("jl25," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Member," or "Player") who access or use the jl25 online gaming platform at jl25.app ("Platform").

jl25 is committed to protecting your privacy and processing your personal data in a transparent, lawful, and responsible manner. This Policy is drafted in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission (NPC).

By registering a jl25 account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform and contact us to close your account.

2. Data Controller

The data controller responsible for your personal information collected through the jl25 Platform is:

For all privacy-related inquiries, requests, or complaints, please contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

jl25 collects personal data in the following categories, depending on how you interact with the Platform:

jl25 does not intentionally collect sensitive personal information (as defined under the DPA) beyond what is strictly required for identity verification and regulatory compliance. We do not collect data on race, religion, health, or political affiliation.

4. How We Use Your Personal Data

jl25 uses your personal data for the following purposes:

• Account Management: To create, maintain, verify, and administer your jl25 account, including processing deposits and withdrawals.
• Identity & Age Verification: To confirm that you are at least 21 years of age and to verify your identity as required by PAGCOR guidelines and Philippine anti-money laundering (AML) regulations.
• Service Delivery: To provide access to games, promotions, bonuses, and all other features of the jl25 Platform.
• Customer Support: To respond to your inquiries, complaints, and support requests promptly and effectively.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other illegal conduct.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the DPA.
• Responsible Gaming: To monitor gameplay patterns and identify members who may be at risk of problem gambling, and to administer self-exclusion and limit-setting tools.
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the jl25 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about jl25 — but only where you have given your explicit consent to receive such communications. You may opt out at any time.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, jl25 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and jl25 (i.e., the Terms & Conditions you agreed to upon registration), including account management and payment processing.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA obligations, and the DPA itself.
• Legitimate Interests: Processing is necessary for jl25's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights.
• Consent: For marketing communications and certain non-essential cookies, jl25 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

jl25 does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment Processors: GCash, PayMaya, and participating Philippine banks, solely to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers who assist jl25 in verifying your identity and complying with regulatory obligations.
• Game Software Providers: Licensed game developers whose software powers games on the jl25 Platform. These providers may receive limited technical and gameplay data necessary to deliver their services.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who support the operation of the jl25 Platform under strict confidentiality obligations.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or court order.
• Professional Advisers: Lawyers, auditors, and accountants, where necessary and subject to professional confidentiality obligations.

All third-party service providers engaged by jl25 are contractually required to process your personal data only for the specified purpose, maintain appropriate security measures, and comply with the DPA.

7. Cookies & Tracking Technologies

jl25 uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and analyse usage patterns. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled as they are required for login sessions, security, and basic functionality.
• Performance & Analytics Cookies: Help jl25 understand how members use the Platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Functional Cookies: Remember your preferences (such as language settings) to personalise your experience on jl25.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content. You may opt out at any time via your account settings or browser controls.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jl25 Platform.

8. Data Retention

jl25 retains your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your jl25 account and for a minimum of five (5) years following account closure, as required by PAGCOR and AMLA regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA obligations.
• KYC & Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support Communications: Retained for three (3) years from the date of the last communication.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.

When personal data is no longer required, jl25 will securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Data Security

jl25 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jl25 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised jl25 personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform.
• Multi-factor authentication (MFA) options for member accounts.
• Secure, redundant data centre infrastructure with physical access controls.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jl25:

• Right to Be Informed: The right to know what personal data jl25 collects about you and how it is used — which is the purpose of this Policy.
• Right of Access: The right to request a copy of the personal data jl25 holds about you.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected. You can update most account information directly through your jl25 account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jl25's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe jl25 has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. jl25 will respond to all verified requests within fifteen (15) business days, as required by the DPA IRR.

11. Children's Privacy

The jl25 Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gaming regulations. jl25 does not knowingly collect personal data from persons under 21 years of age.

If jl25 discovers or is notified that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete the associated personal data, and return any deposited funds to the verified payment source.

If you are a parent or guardian and believe your child has registered on jl25, please contact our support team immediately at [email protected].

12. Cross-Border Data Transfers

In some cases, jl25 may transfer your personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or game software developers operating internationally.

Where such transfers occur, jl25 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the DPA, including:

• Contractual clauses requiring the recipient to comply with DPA-equivalent data protection standards.
• Transfers only to countries or organisations that the NPC has determined provide an adequate level of data protection.
• Your explicit consent, where required by applicable law.

13. Changes to This Privacy Policy

jl25 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, jl25 will:

• Post the updated Policy on this page with a revised effective date.
• Notify registered members via the email address or mobile number associated with their jl25 account.

Your continued use of the jl25 Platform following the posting of an updated Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically. The current version is always available at jl25.app/privacy-policy.

14. Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jl25, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.